Terms of Service

1. Acceptance of Terms

By accessing or using Karloe ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Karloe provides a unified dashboard and Slack-connected AI coworker experience for orchestrating, monitoring, and managing AI agents. The Service includes web-based tools, Karloe-managed runtime infrastructure, and integrations with third-party services.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate and complete information and notify us immediately of any unauthorized use.

4. Payments and Billing

Paid plans are billed in advance on a monthly or annual basis through Stripe. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account.

5. Runtime Infrastructure

Karloe runs agent and Slack integration workflows through managed runtime infrastructure. You are responsible for the content and activities initiated through your workspace. We may suspend or terminate access that violates these terms or applicable third-party service policies.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to distribute malware, spam, or harmful content
• Resell or redistribute the Service without authorization
• Exceed reasonable usage limits or abuse API endpoints

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Karloe and are protected by applicable intellectual property laws. You retain ownership of any content you create or upload through the Service.

8. Limitation of Liability

To the maximum extent permitted by law, Karloe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

10. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately, and workspace runtime access will be decommissioned.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated with at least 30 days' notice. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

13. Contact Us

If you have questions about these Terms, please contact us at legal@karloe.com.